Returns & refunds

What you can return

You have 90 days from delivery to return any item that is unopened and still factory-sealed — water heaters, boilers, heaters, refrigerant cylinders, cans and accessories. It must come back in the condition it arrived in.

• Unopened, factory-sealed refrigerant cylinders and cans
• Water heaters, boilers and heaters in their sealed carton, never installed
• Parts, gauges and accessories in resalable condition

We keep this narrower than a typical retail policy on purpose. Once a refrigerant cylinder is opened, nobody can confirm what's left in it or whether it's been contaminated, and once an appliance has been installed it can't be sold to the next customer as new.

What we can't take back

Cylinders with a broken seal, partly used refrigerant, any cylinder that has been connected to a system, and any appliance that has been installed or connected to gas, water or power.

Ordered the wrong refrigerant or the wrong fuel type and the item is still sealed? That's a normal return and we'll accept it.

Damaged, defective or wrong items

This is separate from returns and the 90-day condition doesn't apply. If something arrives damaged, leaking or isn't what you ordered, send us your order number and a photo. Usually we won't ask you to ship it back — we'll send a replacement or refund you in full, whichever you prefer.

Check your delivery

Please inspect your order within 72 hours of delivery. That's the window in which transit damage can still be claimed against the carrier. Look at the carton, the valve and seal on cylinders, and the cabinet and connections on appliances.

How refunds work

Contact us first and wait for approval and return instructions — an unannounced parcel may not be identifiable when it reaches us. To start a return, email contact@sarlkig.com or call +1 (224) 337-3481 (Mon–Fri, 9:00 AM – 6:00 PM ET).

We inspect approved returns within 72 hours of arrival and issue the refund within 7 business days, to the original payment method. There is no restocking fee.