Warranty

Water heaters, boilers and heaters

Every appliance we sell is factory-new and carries the manufacturer's full warranty (Rinnai, Navien and others), which runs from the date of installation or purchase as the manufacturer specifies. Manufacturer warranties generally require installation by a licensed professional to the manufacturer's instructions and local code.

Warranty repairs are carried out through the manufacturer's authorised service network. We'll help you open the claim and supply proof of purchase and any documents the manufacturer asks for.

Refrigerant, cylinders and accessories — 30-day cover

On top of any manufacturer cover, every order includes a 30-day replacement warranty from delivery for defects in the product itself:

• a cylinder delivered with a leaking or damaged valve
• a cylinder that won't hold pressure
• the wrong refrigerant or an incorrect fill weight
• a manufacturing defect in a gauge or accessory

What isn't covered

• refrigerant that has been used or partly discharged
• damage from mishandling, storage above rated temperature, or transport after delivery
• cylinders that have been refilled, modified or had the valve changed
• the performance of the system a refrigerant is charged into
• appliances damaged by improper installation, venting, water quality or gas supply

Why refrigerant cover is 30 days

A cylinder is either right when it arrives — correct gas, correct weight, sound valve — or it isn't, and that shows up within days. A multi-year promise on a consumable gas would sound generous and mean very little, so ours is short, specific and honoured.

Making a claim

Send your order number, the batch or serial number, and a photo of the problem: email contact@sarlkig.com or call +1 (224) 337-3481 (Mon–Fri, 9:00 AM – 6:00 PM ET). Replacements ship on the same terms as the original order.